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Please reach out to our customer care team at hello@nomakeupmakeup.com.

My trial ended and I was charged but now I want to return something — is this still possible?

Try Before You Buy

How long will it take to process my order?

How do I change or cancel my order?

Where can I find my order status?

There is a problem with my order, what do I do?

Orders

How can I track my order?

Where does NMM ship to?

What are your international shipping rates?

Shipping

What payment methods do you accept?

When will my credit card be charged?

Payments

Orders, Shipping & Payments

What is your return policy?

Start your return or exchange

Returns & Exchanges

Question

My Account & Subscriptions

Is NMM Leaping Bunny certified?

Are your products safe to use while pregnant?

When do your products expire?

Are your products vegan?

Product Information

Find My Shade

How does Try Before You Buy work?

How long do I have to try my product without being charged?

When does my trial period start?

When will I be charged for my Try Before You Buy purchase?

When do I need to return to avoid a charge?

How do I return items I do not want to purchase?

Why does Try Before You Buy place an authorization on my credit card?

I thought Try Before You Buy offered a free trial but I see a charge on my card — can you help me understand?

When will the authorization come off of my card?

Can I use a discount with a Try Before You Buy order?

I need more time — can I extend my trial?

What if I want to keep the products but I need to exchange for a different shade?

Need help finding your perfect shade match?

My trial ended and I was charged but now I want to return something — is this still possible?Updated 2 months ago