Try Before You Buy
How does Try Before You Buy work?
Try Before You Buy brings the store to your door.
How long do I have to try my product without being charged?
You have 14 days from the day your shipment is delivered to try your product.
When does my trial period start?
The trial period starts upon shipment delivery.
When will I be charged for my Try Before You Buy purchase?
If you decide to keep your product after the end of your 14 Day trial period, you will be charged the price of the product plus any applicable sales taxes and shipping charges.
When do I need to return to avoid a charge?
If you want to return, please initiate your return before the end of your 14 day trial period to avoid any charges.
How do I return items I do not want to purchase?
You can go through our regular returns process.
Why does Try Before You Buy place an authorization on my credit card?
Similar to a hotel or rental car company, we authorize your card to ensure you have the funds available. When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your items. A
I thought Try Before You Buy offered a free trial but I see a charge on my card — can you help me understand?
We will not charge you for any items until the end of your trial. We do place an authorization on your card for the total amount of your order. This is how we ensure that funds can be captured for items you keep — it’s just like a hold that hotels or
When will the authorization come off of my card?
If you keep all the items that you tried, you will be charged the day after your trial ends and there will no longer be a pending authorization on your card. If you decide to initiate a return, you will be charged after your returned items are accept
Can I use a discount with a Try Before You Buy order?
Yes you can. Enter your code either in the cart or during checkout to apply it to your order.
I need more time — can I extend my trial?
If you'd like to extend your trial for 1-3 days, please email our customer care team at [email protected]. Our team handles Try Before You Buy extensions on a case by case basis.
My trial ended and I was charged but now I want to return something — is this still possible?
Please reach out to our customer care team at [email protected].
What if I want to keep the products but I need to exchange for a different shade?
If you love No Makeup Makeup® but the shade isn't quite right, please initiate an exchange before the end of your 14 day trial period to avoid any charges by visiting our returns center.
Need help finding your perfect shade match?
To find your perfect shade match use our Shade Finder Quiz or Virtual Mirror found here. To receive professional, personalized shade-matching assistance, email a no-make up selfie in natural lighting to our in-house makeup artists at artistry@nomakem